Payment & Appointment Policies

Payment:

Payments are due at time of service. Payment is expected in full at the time of service unless other arrangements are made.  Surgical or anesthetic procedures involve a minimum of 50% deposit. We except payment in the forms of: Cash, Check, Visa, MasterCard, Discover, American Express, Care Credit.

Appointments:

Patients are seen by appointment only. Please arrive at least five (5) minutes prior to your appointment. You will be asked to confirm your address, email, and phone number.

You will receive an automated appointment reminder by text, email or phone one week and then again one day prior to your appointment. Please confirm or call to reschedule as soon as possible should you need to change your appointment.

Clients with repeated no-show appointments will be required to place a $58 deposit in order to reserve an appointment for your next exam. This fee will be applied to the exam and it is non-refundable if the appointment is missed.

Drop-Off and Surgical Appointments:

Drop off is between 8:00am-9:00am. We ask that you do not feed your pet past 8pm the night before an anesthetic procedure.  You will receive a call the day prior to the procedure confirming your appointment and NPO policy.  If you drop your pet off and they have eaten, there is a chance that the surgery will be moved to another day. Please bring your signed estimate to give the receptionist at time of drop off.

 

Labs:

Lab service is sent out to a reference lab.  Lab work is done by appointment only. Clients can call for routine lab work results 48 hours following submission.  Some lab tests do take longer to receive based on lab turn-around time.  If you have a special lab test that does take longer, our staff will indicate when you can call for results.

New Patients:

Please try to arrive fifteen (15) minutes prior to your appointment in order to fill out paperwork and provide vaccine history as necessary. Your referring or previous veterinary office can fax or email records to our receptionist at 919-859-5616 or reception@petsoundah.com. If you are being referred or getting a second opinion please include your pets’ recent lab work, exam findings and any other relevant tests in addition to vaccine history.